In an eagerly anticipated event that brought together industry leaders, innovators, and technology enthusiasts, Enterprise Computing Ltd (ECL) unveiled its latest breakthrough solution – WorkMate. The launch event, held on 2nd August 2023 at the Accra Marriott Hotel, marked a pivotal moment in the world of artificial intelligence-based business process automation.
The event commenced with a warm welcome from Seth Donkor, the Chief Technology Officer of ECL, who spoke about the progress of mankind through innovations that have brought convenience and time savings to everyday activities. WorkMate, a multi-industry suite of pre-built automations deployed on-premises or on the cloud, is not just an automation tool; it is a centralized point for multiple automation processes. The focus of WorkMate is to save cost, save time and reduce errors.
Nelly Mcadaletey, strategic banker at GTBank, urged organizations to embrace automation to help them become more efficient and productive. She said,
When the manual work must be done quickly, you must go through automation and digitalization.
It's good to see that as we organizations have journeyed, ECL positions themselves to remain relevant and continue to help us solve our problems.
The Chief Information Office of FNB Bank, Mr. Samuel Dakurah, also mentioned this while speaking to participants at the event.
The key highlight of the event was the walk-through of WorkMate as well as a live demonstration segment, providing a glimpse into the future of operational excellence. The event was quite interactive as attendees had the opportunity to engage directly with the experts, seeking clarification and insights on various aspects of the platform. This further solidified WorkMate's reputation as a product designed with the end-user in mind.
By the end of the 2-hour event, attendees had a profound understanding of WorkMate's transformative potential and a vision for how this solution could propel their respective organizations into a new era of productivity and success.
The introduction of ECL WorkMate has set a new standard for business automation, reshaping the landscape of modern work. As WorkMate takes its place at the forefront of technological advancement, the future of operational efficiency has never looked more promising.
About ECL:
Enterprise Computing Ltd. (ECL) is a professional service company committed to delivering specialized technology solutions and consultancy to businesses worldwide with a focus on 24/7 fanatical support. They offer not only solutions in Business Process Automation, but also Cybersecurity, Hybrid Cloud Infrastructure, and Backup and Recovery. For more information about ECL or WorkMate, visit www.ecl-global.com
Frequently Asked Questions
1. What is WorkMate?
WorkMate is an automation service with a suite of prebuilt solutions offered on a subscription basis to help with customers' daily operations. With WorkMate, efficiency is improved in daily tasks while providing scalability and flexibility for customers. WorkMate has the capability of reducing the human error element in daily work, it is industry-compliant, and can interact with existing systems without disruption.
2. Who can use WorkMate?
WorkMate is suitable for institutions in various industries including insurance, banking, healthcare, oil & gas, and telecommunications. In the finance sector, for example, operations departments handle volumes of a bank’s transactional data daily. They can use WorkMate to streamline daily tasks such as salary processing and diverse reconciliations across various departments. Also, customers in client-facing roles, such as customer care agents, can use WorkMate for tasks like onboarding new customers.
3. What value does WorkMate create for my business?
• Eliminates the need to acquire individual technologies for different operations by providing a centralized place for automating daily tasks.
• Promotes efficiency in workflows and operations by 70% by removing the occurrence of the error-prone approach to tasks.
• Reduces the cost of operations by up to 30% by equipping the workforce to produce more accurate work output. This generally prevents spending resources on errors and gap-fixing.
• Promotes faster go-to-market timelines for new products developed as it streamlines operational flow, making the adoption of new technologies easier.
• Reduces staff overheads by 90% as it allows for scaling. WorkMate accommodates business growth as workload increases, eliminating the need to use more people for growing tasks.
• Reduces turnaround time by 90% as WorkMate assists the workforce in the faster execution of tasks and completion of projects.
• Improves workflows and modifies service provisions which leads to an increase in acquisition of new customers.
4. What languages are supported for WorkMate?
Currently, WorkMate works in only English. However, our conversational AI works in multiple languages like French, Spanish among others.
5. Can I customize WorkMate’s services to fit my organizational needs?
Yes, WorkMate can be customized to fit your organizational needs.
6. What are the key capabilities that WorkMate will support at launch?
At launch, WorkMate will adopt a flexible pricing model offering monthly subscriptions options. Also, users will only pay-per-consumption of what they need for their business while enjoying the convenience of scalability at any time. Essentially, all users need to get started is to subscribe and begin using various pre-built automation templates. WorkMate will also adopt straight-through processing where execution of automation on the platform will have no manual interventions (unless stated otherwise by customer). Customers will also have an admin self-service dashboard from where they can run and manage automations after subscribing. An analytics dashboard will also provide insights into subscribed processes and provide reports on these business processes.
7. How is WorkMate different from other ECL products?
WorkMate is focused on business process automation, unlike our other services in cloud infrastructure, cybersecurity, backup and recovery.
8. How does WorkMate relate to or integrate with other platform/services in my organization?
WorkMate can easily integrate with your core applications and interfaces without any disruption. This service can seamlessly consume API’s that are exposed to it.
9. How do I get started with WorkMate?
To get started with WorkMate, send us an email to solutions@ecl-global.com
10. What are the pricing options for WorkMate and what features do they include?
WorkMate currently offers a flat annual subscription rate of $6,000 per process.
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